RETURNS & EXCHANGE

You have 14 days from the date of delivery to claim for the return or exchange if :

  • The product is damaged, defected or incomplete.

  • The product/s must be unused, in the original packaging with labels and protective stickers attached.

  • The product received does not match the size ordered.

  • Products purchased directly from our website must be returned to our Customer Services department for a return and full refund to be made. 

  • This is only applicable for orders delivered within Pakistan, for international orders please contact our customer support team and we will try to help you out in a possible way.

  • Exchanges and refunds during a sale or on a discounted product are ONLY applicable if the product received does not match the product you have ordered.

HOW DO I APPLY FOR THE RETURN?

  • To return an item, please email us at hello@fragedge.com with the return reason and order details. 

  • Once our customer support team approves the return you will be requested to send the parcel to, Ecommerce Department, FRAGEDGE, FAISALABAD

  • Please note that you are responsible for the cost of returning the items to us.

  • There might be cases where our customer support team will compensate with you over the shippings and returns.

WHEN WILL MY RETURN / REFUNDS BE PROCESSED?

  • The minimum period for processing return refund is 7 working days depending on the mode of payment.
  • We aim to process all returns with 7-10 working days of receipt. 

  • During busy periods or sale days please allow up to 14 working days for your return to be processed.

  • In the case of refund, shipping and handling charges will not be refunded.

WHAT IS YOUR EXCHANGE POLICY?

  • In the event you are unsatisfied with the product you purchase and would like to receive a different one from our store, you are most welcome to send back your purchase back to E-commerce team by contacting us via email at hello@fragedge.com within 14 days of the delivery date. 

  • The product/s must be unused, in the original packaging with labels and protective stickers attached.

    RETURNS: SALE & DISCOUNTED ORDERS

    Exchanges and refunds during a sale or on a discounted product are ONLY applicable if the product received does not match the product you have ordered.